At Sunnydaze Decor Store, we want you to be completely satisfied with your outdoor living and garden purchases. We stand behind the quality of our products and offer a straightforward returns and exchanges process for your peace of mind.

Quick Overview: We accept returns and exchanges within 15 days of delivery for most items. The item must be in its original condition, unused, and in the original packaging.

Return & Exchange Timeframe

You have 15 days from the date you receive your item to initiate a return or exchange request.

How to Initiate a Return or Exchange

Please follow these steps to process your return or exchange:

  1. Contact Our Team: Email our customer service team at [email protected] within the 15-day window. Include your order number and details about the product you wish to return or exchange.
  2. Receive Instructions: We will respond within 1-2 business days with authorization and specific return shipping instructions.
  3. Pack and Ship: Carefully pack the item in its original packaging, include all parts and accessories, and ship it to the address we provide. We recommend using a trackable shipping service.
  4. Inspection and Processing: Once we receive and inspect the returned item, we will process your refund or ship your replacement product.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective item).

Refund Timeline and Method

Once your return is received and inspected:

  • Timeline: Refunds will be processed within 5-7 business days.
  • Method: Refunds will be issued to your original method of payment (Visa, MasterCard, JCB, or PayPal). Please allow additional time for your bank or credit card company to process and post the refund to your account.

Please note that original shipping fees are non-refundable for returns that are not our fault.

Exchanges

To exchange an item for a different size, color, or model, please follow the return process above. Once we receive your return, we will ship the new item to you. Standard shipping charges will apply for the new shipment.

Non-Returnable Items

To ensure the health and safety of all customers, the following product categories are final sale and cannot be returned or exchanged:

  • Flowers & Plants: Due to their perishable nature.
  • Insect & Pest Control: For safety and sanitary reasons.
  • Composters & Rain Barrels: Once used, these items cannot be resold.
  • Opened or used products of any kind for health and hygiene reasons.
  • Items not in their original condition, are damaged, or are missing parts for reasons not due to our error.

Damaged or Incorrect Items

If your order arrives damaged or if you received the incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or return at no cost to you, including covering return shipping fees.

Return Request Email Template

To help you get started, here is a template you can use for your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sunnydaze Decor Support Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Your Order Number] Product Name: [Name of the Product] Reason for Return/Exchange: [Please provide a brief reason] Could you please provide me with the return authorization and instructions? Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

Need Help?

Our customer service team is here to help you create the outdoor oasis of your dreams. If you have any questions about our returns process, please don’t hesitate to contact us.

Email: [email protected]
Address: Sunnydaze Decor Store, 1220 New York Avenue, Fort Worth, US 76110