Welcome to Sunnydaze Decor Store’s FAQ page! We’re here to help you create your dream outdoor space with ease. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, don’t hesitate to contact us at [email protected].
Product Questions
What types of outdoor furniture and decor do you offer?
We provide a wide range of high-quality outdoor products, including Adirondack chairs, all-weather wicker patio furniture, aluminum patio furniture, arbors, canopies, composters, fire pit sets, garden decor, gazebos, hammocks, and more. Our items are designed for durability and style to transform your outdoor area into a peaceful oasis.
Are your products suitable for all weather conditions?
Yes! Many of our products, such as all-weather wicker and aluminum patio furniture, are built to withstand various weather conditions, ensuring long-lasting beauty and functionality.
Shipping & Delivery
What shipping options do you offer?
We have two convenient shipping methods: Standard Shipping for a flat fee of $12.95 via DHL or FedEx (10-15 days after shipment), and Free Shipping for orders over $50 via EMS (15-25 days after shipment). Orders are processed within 1-2 business days.
Do you ship internationally?
We ship globally, excluding Asia and some remote regions. If you’re unsure about delivery to your location, please contact our customer service team for assistance.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking information. You can use this to monitor your delivery every step of the way.
Returns & Refunds
What is your return policy?
If you’re not satisfied with your purchase, you can return it within 15 days of receipt. We aim to make the process hassle-free. For full details, please refer to our returns policy on our website.
How do I initiate a return?
Contact our customer service team at [email protected] with your order details, and we’ll guide you through the process.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and save preferences for future purchases.
Contact & Support
How can I contact customer service?
Reach us via email at [email protected] for any questions or support. We’re happy to help!
Thank you for choosing Sunnydaze Decor Store. We’re dedicated to helping you create an outdoor haven with quality products and reliable service. Happy decorating!